Homes and Communities Agency – Regulatory Judgement

During a recent review of our approach to health and safety services, we discovered a performance problem in relation to the delivery of some of our health and safety practices in a small number of our homes.

We want to reassure our customers and partners that we immediately took action to address the issues identified, these related to a number of areas including a small number of water hygiene risk assessments, a small number of asbestos risk assessments and a proportion of electrical testing incomplete for over 10 years.   Most work is now complete and we have a clear road map in place to strengthen our approach to health and safety.

There have been no specific health and safety incidents arising from this issue, and Arches Housing remains committed to the health and safety of its customers, staff and stakeholders.

We referred ourselves to the Homes and Communities Agency which is the social housing sectors regulator.  This was to ensure that we were being transparent with the regulator, to inform them of our findings and to share with them our plan to rectify the issues we identified. 

Regulatory judgements and notices are the regulators official view of a provider, and as a result the HCA has downgraded Arches Housing from G1 to G2 status.  

If you would like to speak to a member of staff about this issue, please contact us at or 0114 2288126