Getting involved

You can let us know that you would like to get involved by clicking the above button


What do we mean by getting involved?

This is about giving our residents the chance to have a say in the services we provide. It means they can be involved in influencing the decisions that affect them, their home and community. 

Why is involvement important?

We want to produce services that respond to the communities they are meant to serve. The only way we can really know is by asking the people who receive these services – our residents. We respect the fact that our residents are the experts in receiving our service, so they should be the ones to influence them

We have created a range of opportunities to get involved that hopefully meet the different commitment levels our residents are able to give. Some are more formal and will mean a bigger commitment of time and effort, and others need much less. 

Residents’ Forum

Residents meet every three months to receive updates, review performance information and discuss current priorities with Arches staff. The Forum also sets up, and takes recommendations from, the Scrutiny Task Groups 

What do residents have to do?

Attend meetings at our office once every three months, which usually last around three hours 

Scrutiny Task Group

Residents lead on the examination of services we provide. The subject is determined by either poor performance, a periodic review or if we feel we want to change how we carry out a function. The group is set up for the period of the Scrutiny and then closes. The length of the process will normally be around 3 – 4 months and involve a couple of sessions per month 

What do residents have to do?

Residents carry out a range of different activities such as reviewing policies, visiting properties, interviewing staff, considering costs and comparing how other organisations operate. They then produce a set of recommendations to present back to the Residents’ Forum 

Focus Groups

These one-off events are usually around a couple of hours long, by invitation and set up for a specific purpose. These are used at times to gather views on a subject or test out new ideas or proposed changes 

What do residents have to do?

Turn up, engage in the discussion and be honest with us 

Armchair Club

Residents complete surveys from the comfort of their own home. These can be postal, telephone, email or through a website 

What do residents have to do?

Agree to take part in surveys which may only be around six per year 

Pop up…Drop in Sessions

We visit local areas for two hours to provide the chance for Arches residents to come and talk to us. We will use either a gazebo on a piece of spare land or car park or maybe one of our empty properties. We take along drinks and snacks to create a ‘Coffee Morning’ style event 

What do residents have to do?

Come out and talk to us 

Learning from Customers Group

We will gather examples of dissatisfaction to identify any similarities that show the need for training, support or changes to the way we work. We will also gather compliments and highlight areas of good practice so that we do more of what works. A member of the Residents’ Forum will be invited to attend the meetings 

What do residents have to do?

Just be open and honest with us. We will pick up the positive and negative comments and meet every three months to see what we can learn from each comment

You Say… We Do

Residents fill out a form highlighting where we have got something right or where we might do better 

What do residents have to do?

Fill out a relevant form through our website or call our Customer Services Team who will take the comments and forward to the Learning from Customers Group 

You say... We do

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