As well as showing how residents can get involved, it’s just as important to show where involvement has made a difference. Here we highlight one area where residents have made a significant difference to a very important part of our business – lettings.
Our published lettable standard for empty properties was out of date and also completely unrealistic. The standard was over and above we were in a position to provide
The Residents’ Forum decided to take this on as their first project for the newly formed Scrutiny Task Groups. Their remit was to carry out a review and provide a recommended new standard. It had to meet the needs of residents as well as meet strict Value for Money objectives
The group carried out several activities including:
After three months of discussions, visits and comparisons the group produced a series of recommendations which were accepted and implemented.