Managing our estates

 

You can report a problem on your estate by following this link

 

We want all of our residents to live within neighbourhoods that are safe, clean and attractive. This page explains how we aim to achieve this; the estate management services we provide and how residents can work with us to make sure their neighbourhoods are well managed, maintained and improved. 

Estate Walkabouts

We carry out estate walkabouts where you are invited to join your Housing Officer in walking around your neighbourhood, identifying repair issues or issues relating to security and health and safety. These walkabouts are advertised in Arches News and through social media. 

As well as carrying out these formal estate walkabouts, we also inspect your estate whenever we visit. We check for abandoned vehicles, fly tipping, graffiti, landscaping and the general condition of communal areas. 

Graffiti

If you notice any graffiti on your estate, please report it to us. If the graffiti is on property belonging to us, we will arrange for it to be removed within the following timescales:

  •          Offensive graffiti - 24 hours
  •          Non-offensive graffiti – 7 working days

If the graffiti is on a property which does not belong to us, it will be the responsibility of the property owner or local authority to remove it. You can report the graffiti directly to the property owner or local authority. 

Removal of Flytipping

Fly tipping is not only illegal and unsightly but it can also be a health hazard.

If you notice any items that have been left on land belonging to us, you should contact us and we will arrange for them to be removed. We aim to remove fly tipping within three working days. If you are able to provide us with details of those who have dumped the items, this will help us to take action against them. This could involve us asking those responsible to remove the items or charging them for the cost of removal to them. In serious cases, we can and will take action legal.  

  •          We will remove dumped rubbish from communal areas within 7 days 

Removing fly tipping costs us, and ultimately you, a lot of money, so please help us to help you. By reporting fly tippers, not only can we save money, but you will enjoy a healthier, safer and more pleasant environment in which to live. 

Abandoned Vehicles

Vehicles that are not roadworthy, are illegal, or that don’t have valid road tax, should not be parked on our property including car parking areas. If you see any such vehicle, you should report it to us as soon as possible. We will try to find out who owns the vehicle and ask them to carry out any necessary action to remove it or make sure it is made roadworthy and legal. If they do not do so, or if we are unable to identify the owners, we will work with the local authority, The Police and The Driver and Vehicle Licensing Agency (DVLA) to try and arrange for the vehicle to be removed. 

Shared Areas 

On some of our estates we have communal areas such as stairwells, corridors, landscaping and communal parking bays. We are committed to making sure these areas are well maintained, clean, safe and free from rubbish and dumped items. You should report any items left in shared areas to us. We will try to identify the owner of any items and will ask them to remove them. If they fail to do so, or if we are unable to identify the owner of the items, we can have them removed and disposed of. If we have to remove any item and we can identify who owns it, we will charge the owner for any costs and we may take action against them if they are one of our tenants. 

Gardens

If you have a private garden that you do not share with anyone else then it is your responsibility. You should keep it tidy by cutting the lawn, hedges and any plant or shrubs and should not let it become overgrown. It should be kept free from litter and unwanted furniture or any other items, including car parts. We will check private gardens when we carryout our estate walkabouts.

If you do not maintain your garden, we will ask you to put it right within a reasonable timescale (usually 14 days) depending on the nature of the work and your circumstances. However, if you do not carry out the necessary work, we can complete it and recharge you the full cost. We could also take action against you for breaking your tenancy conditions. 

Performance & Monitoring

We aim to monitor performance with help from our Resident Forum to make sure that we do what we say we will, and that the services we provide meet our tenants' expectations.


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